Moments of truth in experience design
Shéa Bennett Shéa Bennett

Moments of truth in experience design

Research on decision-making has suggested for decades that measurable brain activity precedes our conscious awareness of having chosen. The direction is uncomfortable and familiar: by the time we notice we are deciding, something has already begun.

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WICKS: The 5 pillars of belonging
Shéa Bennett Shéa Bennett

WICKS: The 5 pillars of belonging

People so often walk out of technically flawless experiences feeling nothing in particular, because something else is being measured that is rarely designed for.

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Would you still want to do your job if a machine could do it better?
Shéa Bennett Shéa Bennett

Would you still want to do your job if a machine could do it better?

Empathy sits at the top of every list of skills machines supposedly cannot touch. This isn’t wrong so much as temporary, defined by what AI can’t (yet) do. Which suggests we have been drawing the line in the wrong place: it’s never been about what we're capable of.

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The Green Eggs and Ham effect
Shéa Bennett Shéa Bennett

The Green Eggs and Ham effect

In 1960, publisher Bennett Cerf bet Dr Seuss fifty dollars that he could not write a children's book using only fifty distinct words.

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How to write a brief
Shéa Bennett Shéa Bennett

How to write a brief

A brief is written from inside the business by someone who knows everything, then read from the outside by somebody who knows nothing.

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Say the number
Shéa Bennett Shéa Bennett

Say the number

An RFP without a budget is a job post without a salary.

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AI didn’t create slop, humans scaled it
Shéa Bennett Shéa Bennett

AI didn’t create slop, humans scaled it

Creators who use AI well are the same folks who created well before it existed: clear thinkers who use these tools to amplify their expertise, as opposed to a substitute for it. The creators producing slop with AI are, overwhelmingly, the same folks who were producing slop without it.

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What is experience?
Shéa Bennett Shéa Bennett

What is experience?

Consciousness doesn’t exist inside the brain. The brain exists inside consciousness.

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The red thread of brand experience
Shéa Bennett Shéa Bennett

The red thread of brand experience

The red thread is the single idea that holds everything together. It’s the connective tissue between what a brand says, what it does and how it makes people feel at every point of contact.

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AI is not a strategy
Shéa Bennett Shéa Bennett

AI is not a strategy

“AI-powered” has become the new “data-driven”. It sounds impressive, but it doesn’t actually mean anything.

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The art of reduction
Shéa Bennett Shéa Bennett

The art of reduction

Michelangelo believed the sculpture was already complete within the marble block before he touched it. His job, as he described it, was simply to chisel away the material that did not belong. The statue was not built. It was revealed.

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Reverse engineering F&B experience design
Shéa Bennett Shéa Bennett

Reverse engineering F&B experience design

F&B spaces at most events are designed for just one thing: feeding people efficiently. But 58% of attendees say networking is their primary reason for being there.

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Show your work
Shéa Bennett Shéa Bennett

Show your work

At school, we were all taught the same lesson: showing your work matters as much as getting the answer right.

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